Call Coaching & Onsite Training Programs
Improving Contact Center Performance
Our world-class call coaching programs are one-on-one training sessions, educating, training, and strategizing with your staff to improve customer service. ARC identifies any areas of improvement so your company provides the best customer experience possible.
Ongoing or as-needed, on-site training can help unlock the hidden potential of your representatives. ARC’s training sessions include basic telephone skills and etiquette, role-playing scenarios, positive reinforcement, problem-solving skills, effective listening techniques, and effective questioning skills.
Broken down into 30-minute phone sessions, ARC will identify your representative’s strengths and challenges. Each training is tailored specifically to improve the individual’s call performance. These trainings will allow you to focus on what your team needs to succeed.
Onsite Training Programs
Our trainers are experts in maximizing the potential of your contact center representatives. Our on-site training is designed to reinforce your company’s goals. We can assist your contact center in improving phone sales performance, product knowledge levels, company policies, and your organization’s specific protocols for customer service interactions.
- Corporate Culture Development
- Employee Engagement Survey
- Talent Acquisition
- Performance Management
- Executive Teambuilding
- Instructional Design
- Organizational Development
- Competency Development
- DISC and Emotional Quotient
- Professional Telephone Skills
- Leadership and Management
- Customer Service
- Cross-Sell/Referral Incentive Programs
- Product and Service Implementation
- Time Management
- Train the Trainer