Customer Satisfaction Surveys
Objective Call Center Evaluation
ARC’s Customer Satisfaction Survey programs are designed to provide you with an objective and highly accurate measuring tool for gauging the level of customer satisfaction with your products, services, and call center interactions.
Find Out How Your Customers Rate Your Service
Our associates place calls directly to your customers and can also plan a mailing or email survey to reach out to your customer base. Each customer survey program consists of a series of questions that provide measurable data. You and your team can clearly identify where you are doing well and where improvements are needed for best results.
Similar to the Telephone Mystery Shopping and Remote Call Monitoring programs, every survey call is evaluated on a Customer Satisfaction Survey form and a series of detailed reports are available through our online reporting system on an ongoing basis.
Customer Surveys Tailored to your Unique Business Goals
ARC will also design custom surveys when you want to identify specific quality objectives or areas of customer concern. We will tailor a customer care survey with the questions that hone in on areas of direct concern and your organization’s most pressing goals.
Target particular product segments, customer demographics, or geographical regions to find out the very best ways to serve your valued customers. A customer satisfaction survey administered in tandem with a remote call monitoring program or a mystery shopping program can yield essential data on how to use your strengths and play on your competitors’ weaknesses.