Taking a Closer Look at your Industry Competition
Keeping a pulse on your competitors is an essential practice of any successful enterprise. ARC will provide you with useful information to keep you one step ahead.
ARC’s Competitive Analysis Programs are specifically designed to compare your company with your competition objectively. See how you stack up against others in your industry.
We’ll work with you to identify competitors and define common elements of customer service and quality, break down areas you’d like to compare and contact both you and your competition on a regularly scheduled basis, much like our mystery shopping program. Each contact is rated on a common scoring format, one that will fairly measure the contact center service provided by both you and your competitors.
Every in-depth analysis includes a summary and assessment form that evaluates each individual interaction.
In today’s increasingly competitive consumer arena, reliable industry data is essential in order to excel in your marketplace. For both you and your competition, the customer contact center is your business frontline—the face you present to your existing and potential customers. A well-planned competitive analysis program has the power to set your business ahead of your closest competitors and make your contact center team the best in your industry.
Visit the ARC Testimonials page for a look at how our services can bring out the very best in your call center team. Call us at (860) 567-3733 or contact us via our convenient contact form. An ARC professional will be in touch with you promptly