07
May
Customer care, care for employees, labor union, CRM, and life insurance concepts. Protecting gesture of businessman or personnel and glass cubes with icons representing group of people.

Picture this: you wake up early to get the kids ready for the day. You go through the daily routine of getting them breakfast and dressed. Things are spilled, children are running around, and you haven’t even sat down for work yet. Now, you need to get them started on schoolwork, throw on a band-aid or two, and calm things down so you can begin your day. You sit down for work, and your name is called from the other room. The internet goes out, your computer suddenly needs to restart, and your phone is on its last battery percentage. Things may feel like they’re out of whack, but you still have the desire to perform and provide. The balance is a difficult one and you’re making it work.


As many employees transition to a work-from-home environment, this is the reality of many of their mornings.


For other members of your workforce, the transition may be going more smoothly. Maybe they have experience working from home, or they have their own systems in place that ensure they produce results. Their day goes by without a hitch–they’re communicative, responsive, and productive. No distractions, for this employee, means they have something figured out. But perhaps they feel like they have no direction. They’re getting burnt out feeling as though they’re banging their head against the wall, waiting for some sort of sign.


Obviously, these two employees are confronted with vastly different circumstances. Understanding every individual’s situation is a fundamental component of operating a healthy, well-adapted business. They are experiencing change at breakneck speeds.


Knowing where your team is can help you meet them where they are and can help alleviate some of the stressors both of these employees are feeling.


Right now, your employees are operating under intense pressure and are pivoting at an incredible rate. They’re setting up home offices, reworking their schedules, and taking the necessary measures to perform in the same capacity they did before the COVID-19 pandemic. The situation we are experiencing seems to change by the minute, so now more than ever your employees need to be agile.


You’re also feeling that heat. You’re leading your team through one of the most tumultuous situations in history. They understand that you are undergoing changes and steering your business through the crisis. The decisions you make decide the direction and future of your company.


In the end, you’re all moving towards the same goals. No one on your team wants anyone else to fail. No one wants to see their coworker grind through the days. And especially as their leader,  you know that the wellbeing of your employees is directly related to the health of your business. And moving forward with your team, not in front of them, can help keep everyone in the same stride.


Here are some Do’s and Don’ts as we continue through this unprecedented situation.

DO:

+Prioritize the important: make sure you and your family, as well as your team’s families, are safe.

+Reach out and check in with every employee regularly. Have simple non-work conversations.

+Identify your team’s strengths and areas of improvement as they adapt to their new working environment.

+Give your employees an opportunity to be heard. Their situation is unique and deserves to be listened to.

+Consider your team’s feedback and adjust accordingly. They are the eyes and hears of how well your company is functioning–it’s a voice worth hearing!

+Be creative in your approach to goals.

+Provide your team with proper technical, professional, and emotional support

+Revisit and remind your team that you are exactly that–a team

DON’T:

-Try to continue on “business-as-usual.” Things certainly aren’t “usual.” Why operate like it?

-Ignore your team’s comments, concerns, and observations.

-Be rigid in your decision making.

-Assume your team will transition on the same timeline

-Allow employees to fall through the cracks due to a lack of guidance.

-Watch frustrations mount up without being addressed.

With that all in mind, it can be overwhelming to think about any sort of process to make sure every employee is properly heard. That’s where ARC comes in. With our 15-minute check-in program, your employees get:

+A 5-minute wellness check-in and survey

+A 5-minute coaching session with professional tips and suggestions

+A 5-minute goal-setting discussion

Our survey is tailored to your needs and the information you want. Not only will your employees have an opportunity to voice their personal needs, but they’ll also get a 5-minute coaching session where they’ll be offered situation-specific advice, as well as a 5-minute goal-setting discussion where they’ll be able to clearly identify their short-term goals.

With this program, your team is able to be heard, and you are able to cultivate a positive, long-lasting relationship with your team. Being a leader means listening. Listening means acting. Act now and give us a call to find out more.

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