As we progress further into the future of customer experience, it’s important that we take an incredibly granular approach to the relationship between your agents and your clients. Your business is offering more, building a client base, and connecting with more people than ever, especially through varied channels. The chances are, as your company grows, […]

When it comes to providing meaningful, intentional support to your customers, a massive part of the equation boils down to a few central concepts: gratitude, empathy, and compassion.   These may seem like the basics, but in a year that has thrown more than its share of curveballs, customers are looking for genuine care, real […]