QUALITY SERVICE MATTERS
GIVE YOUR COMPANY A HEAD START
In today’s industry, customer experience is what sets your business apart from the rest. Every interaction is an opportunity. ARC is equipped with experienced professionals ready to help you gain valuable information—information that will strengthen your brand and uncover unseen value over and over again.
DESIGNED JUST FOR YOU
QUALITY SERVICE THAT MATTERS
Remote Call Remote Call, Chat, and
Email Performance Evaluations
ARC works side by side with your staff to provide a high quality, objective evaluation of important calls, chats, and emails to help your company build a reputation of great customer service.
Our Customer Satisfaction Survey programs allow you to gauge your customers’ satisfaction across the board—product, services, and interactions. Every point of contact matters. Hear what they’re saying in their own words.
Call, Chat, and Email Analysis
At ARC, our analysis and reporting forms are carefully crafted to bring you the information you need to improve your contact center’s performance. ARC can customize your reports to include any number of variables or questions pertinent to your sales, technical, or customer service operations, depending on the needs and goals of your business.
Telephone Mystery Shopping
A strategic, intentional telephone mystery shopping program can yield invaluable data about how your customers view the quality of your contact center service interactions. We provide experienced shoppers to give you the tools you need to improve.
ARC’s Competitor Analysis Programs are specifically designed to compare your company with your competition objectively. See how you stack up against others in your industry.
Call Coaching & Onsite Training
Our world-class coaching programs are one-on-one training sessions, educating, training, and strategizing with your staff to improve customer service. ARC identifies any areas of improvement so your company provides the best customer experience possible.
We’ve partnered with the top minds in Speech Analytics to help your organization gain valuable insight to pave the way for coaching opportunities that will have a direct improvement on agent performance, compliance, productivity, and call-handling strategies.
Register as a Shopper
The first step in becoming an evaluator is Registration. The registration process takes just a few moments and all the materials you need to get started will be right at your fingertips.
More about ARC
Our Mission is to help our clients deliver outstanding service with every interaction. ARC has always had the goal and vision of developing partnerships with each client we serve, ensuring the data received is accurate, actionable, and insightful.
Our Mission is to help our clients deliver outstanding
service with every interaction.
ARC has always had the goal and vision of developing partnerships with each client we serve, ensuring the data received is accurate, actionable, and insightful. We offer an integrated solution that provides our clients with the information they need to drive sales, develop a strong service culture within their organization, and to keep them at the forefront of their industry in customer satisfaction and retention.
Our programs are designed with your company in mind. We are dedicated to helping you implement the best possible customer service practices through detailed analysis,
COMMITTED TO OUR CLIENTS
ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. They are open to new ideas and very creative – they really go the extra mile to help. We have never had one issue with ARC’s services or support. It is refreshing to deal with such an honest and flexible company. I highly recommend them to any call center looking to improve their overall operations and customer service levels.
– Jeff Wu, Houston Methodist Hospital
So you THINK you’re doing okay? You think the first interaction your team has with a potential client, or existing client, is good? After all, YOU trained your team on how to answer the phone. Right? Possibly you are right, however, you won’t know the truth unless you “inspect what you expect.” Cheryl and her team are the key to making sure that you truly do “have them at hello.” Don’t leave this important aspect to chance and assumption!
– Coleen A. Ellis, The Pet Loss Center
I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with. I feel your company has really invested time and energy into understanding our objectives. There is no doubt we will get better with your continued support.
– Tom Southerland, Neff Rental
REGISTER AS A SHOPPER
The first step in becoming an Evaluator is Registration. The registration process takes just a few moments and all the materials you need to get started will be right at your fingertips.
With a home base in Orange, Connecticut, ARC services large and small call center clients across the nation and in every avenue of business.
The ARC team is made up of dedicated professionals experienced in call center quality assurance, remote call monitoring and analysis, and telephone mystery shopping.