Because Quality Service Matters
Give your company a head start.
In today’s industry, customer experience is what sets your business apart from the rest. Every interaction is an opportunity. ARC is equipped with experienced professionals ready to help you gain valuable information—information that will strengthen your brand and uncover unseen value over and over again.
ARC Call, Chat, and Email Performance Evaluation and Analysis
Superior Service Means Brand Loyalty
Every business is unique, that’s why every program we offer is catered to your specific needs. No matter the size of your company, ARC is there.
To find out what a custom mystery shopping, remote call, chat, and email monitoring, or competitor analysis program can do for you, contact us by phone: (860) 567-3733, Twitter: @_ArcConsulting or via email: firstname.lastname@example.org.
Remote Call Remote Call, Chat, and Email Performance Evaluations
ARC works side by side with your staff to provide a high quality, objective evaluation of important calls, chats, and emails to help your company build a reputation of great customer service.
Telephone Mystery Shopping
A strategic, intentional telephone mystery shopping program can yield invaluable data about how your customers view the quality of your contact center service interactions. We provide experienced shoppers to give you the tools you need to improve.
ARC’s Competitor Analysis Programs are specifically designed to compare your company with your competition objectively. See how you stack up against others in your industry.
Customer Satisfaction Surveys
Our Customer Satisfaction Survey programs allow you to gauge your customers’ satisfaction across the board—product, services, and interactions. Every point of contact matters. Hear what they’re saying in their own words.
Our world-class coaching programs are one-on-one training sessions, educating, training, and strategizing with your staff to improve customer service. ARC identifies any areas of improvement so your company provides the best customer experience possible.
Call, Chat, and Email Analysis & Reporting
Every interaction matters to you, which means every interaction matters to us. That’s why each one is observed and evaluated. We generate an assessment to break down several key aspects of the individual customer contact center experience.
The ARC Mission
Our Mission is to help our clients deliver outstanding service with every interaction.
ARC has always had the goal and vision of developing partnerships with each client we serve, ensuring the data received is accurate, actionable, and insightful. We offer an integrated solution that provides our clients with the information they need to drive sales, develop a strong service culture within their organization, and to keep them at the forefront of their industry in customer satisfaction and retention.
Our programs are designed with your company in mind. We are dedicated to helping you implement the best possible customer service practices through detailed analysis, calibration, coaching, and more.
Your customers are yours because you provide them with outstanding products, outstanding services, and outstanding prices. ARC helps you keep it that way.
So you THINK you’re doing okay? You think the first interaction your team has with a potential client, or existing client, is good? After all, YOU trained your team on how to answer the phone. Right? Possibly you are right, however, you won’t know the truth unless you “inspect what you expect.” Cheryl and her team are the key to making sure that you truly do “have them at hello.” Don’t leave this important aspect to chance and assumption! While my team and I had our expectations on what the first line of interaction was to look like with the phone call, we didn’t accurately know how many times this part of our business was banging on all cylinders. With Cheryl and her team, we found out! And, it was priceless information to do immediate course corrections and make sure every phone call was handled in the same way, according to the expectations and deliverables! The ROI is inevitable when you KNOW the answers!
I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around . It makes it much easier for me to analyze the results and share the verbatims with my leadership because they all make sense.
I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with. I feel your company has really invested time and energy into understanding our objectives. There is no doubt we will get better with your continued support.